"Let us take care of the stress and the mess, while you focus on the important things in life"
Frequently Asked Questions
Thanks for your interest in Cleaning Cents, LLC services!
Take a look over these frequently asked questions, and if you still need help, contact us any time!
Why does Cleaning Cents require Deep Cleans for new clients?
That’s easy, to create a “standard of clean”. It gives us the opportunity to deep clean the entire property so that it is easier/quicker to maintain the home for routine services moving forward.
What do I need to do to prepare for my Initial Deep Clean?
Please clean up areas with heavy clutter. Areas that are excessively cluttered will be skipped. Please understand, we are coming to clean and sanitize during deep cleans and routine services. Organization/declutter services are a totally separate charge that will have to be scheduled with the office.
Make a plan for pets: If you have a non-aggressive animal they are free to roam while we are there. However, any pets that can be agitated by new visitors we ask that you have a plan in place to ensure the safety of our staff. Also, if you have a pet that likes to run out of open doors, please inform the main office prior to our arrival.
If you have a home alarm, please ensure that it is deactivated prior to arrival or that we have the code to deactivate.
Make sure the home is accessible to the staff if you will not be home. You can either leave the home unlocked, leave a hide-a-key, or provide a key to our office for safe keeping that can be used for visits. Feel free to call and ask us about our “Key Holder” policy and how we safe guard keys when they leave the office as well as its return and safe keeping when not in use.
How do I pay?
Card on file. We will collect that information for the 50% deposit and charge before the cleaning. This will confirm your booking date and time. After the deep clean is complete the remaining balance will be charged the day of/following day. All routine cleans following will be charged to the same card on file.
Should I tip the staff?
Tipping is not required, but very much appreciated.
Am I required to be home for the cleanings?
Nope! As long as we have access to your home we can certainly take care of things without you there. We do suggest being home for the first cleaning that way if our staff has any questions while getting to know your property that you can be there to answer. Also, we highly encourage walk throughs for the first visit. All people have different expectations of cleans and we want to make sure that you are completely satisfied BEFORE we leave. We do offer a 24 hour guarantee (please see the copy of your customer agreement for explanation) so if you cant be home don't worry, you're still covered.
Will the same people clean for me each time?
We certainly try. Typically when a Lead is assigned to your property they continue to clean your home each time. However things like vacations, sick days, etc. may come up of which will require another Lead to be assigned.
What do I do if I want to add window cleaning or another optional service to my clean?
Optional services can be added on to Deep Cleans and Routine Cleans at any time prior to the staff arriving. We just ask that you call us ahead of time so we can make the arrangements to our schedule to give the staff time to complete additional tasks. We do our best to make it to every appointment on time and we don't like to keep other clients waiting after your designated appointment time if we add those on without notice.
Will I receive appointment reminders?
Absolutely! 3 days prior to appointments you will receive an email, and the day before a text message. Please keep in mind appointment reminders are an estimated time of arrival.
What happens when there is inclement weather?
We do our best to keep an eye on impending weather so we can make schedule changes ahead of time. BUT, we live in Virginia. Where storms tend to either be more harsh than predicted, or vis versa. Our decisions to closing/delay openings are strictly made at the discretion of the owner and will be done so with the staff’s safety as our number one priority. If we must close, we will do our best to reschedule your appointment to the next available date, but we may be forced to cancel visits as a last case resort. Any type of weather can impact our decisions including snow, heavy rain, wind, hurricane, tornado threats, and weather impacting travel or power outages, etc. We will always update our Facebook page prior to calling or emailing clients, so please check there for the most updated information in case we are unable to get to the office to call/email you regarding your appointment that day.